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Privacy Policy

Hardinge, Inc. values the importance of personal privacy. This policy describes how Hardinge, Inc. and its affiliates and subsidiaries (“we”, “us”, or “our”) collect, use, and disclose personal information about visitors and users of our websites, online features, products, and services that link to this Privacy Notice (each a “Site,” or collectively, “our Sites”).  This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

You can access specific topics within this Privacy Policy by clicking on the relevant links below:

Types of Information We Collect
Use and Processing of Information
Cookies and Other Information Collecting Technologies
Disclosure of Information to Third Parties
Your Choices
How We Protect Personal Information
Other Important Information
Contact Information

Types of Information We Collect

The following provides examples of the type of information that we collect from you and how we use that information.

Context

Types of Data

Primary Purpose for Collection and Use of Data

Account Registration

When you register for an account on our Site, we collect your company name, address, your name, email address, telephone number, and account password. We may also collect information relating to the actions that you perform while logged into your account. If you choose to provide it, we may also collect information such as product and services preferences.

Accounts can be used for easy checkout and to save your preferences and transaction history. We have a legitimate interest in providing account related functionalities to our users.

Site Behavior

We use first party cookies and other methods to track site activity. See our Cookie Section below for more information. We also use third party cookies and other methods to track site activity and disclose it with third parties

First party cookies gather information so you can make a purchase. They are also used to provide you with a better shopping experience. We have a legitimate interest in making our website operate efficiently. Third party cookies gather information to engage in behavior-based advertising and capture website analytics. Where required by law, we base the use of third party cookies upon consent.

Demographic Information

We may collect personal information, such as your location, job title and employment information.

We have a legitimate interest in understanding our users and providing tailored services.  We also use this information to comply with applicable laws.

Email Interconnectivity

If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.

We have a legitimate interest in understanding how you interact with our communications to you.

Feedback/Support

If you provide us feedback or contact us for support, including via the Live Chat feature, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

We have a legitimate interest in receiving, and acting upon, your feedback or issues.

Mailing List

When you make a purchase or register, or request that we add you to our mailing list, we collect your email address and/or postal address.

We disclose information about our products and services with those that consent to be on our mailing list. We also have a legitimate interest in sharing information about our products or services.

Mobile Devices

We collect information from your mobile device such as unique identifying information broadcast from your device.

We have a legitimate interest in identifying unique visitors and understanding how users interact with us on their mobile devices.

Catalogue Distribution

If you request a product catalogue, we may collect your name, email address, mailing address, company for distribution of our product catalogue.

We have a legitimate interest in delivering our Hardinge product catalogues.

Order Placement

We collect your name, billing address, shipping address, e-mail address, phone number, and credit card information when you place an order.

We use your information to perform our contract to provide you with products or services.

Partner Promotion

We collect information that you provide as part of a co-branded promotion with another company.

We have a legitimate interest in fulfilling our promotions.

Ratings and Reviews

When you rate or review us or our products, we collect any information you provide as part of that rating or review.

We have a legitimate interest in improving and receiving feedback on products.

Surveys

When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.

We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.

Sweepstakes or Contests

When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.

We have a legitimate interest in operating the sweepstakes. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes. By participating, you are automatically enrolled in our mailing lists.

Supplier Relationship Management

We collect certain contact and related business information (name, email address, professional contact information) when you or your organization provides us with certain products or services.

We use such information to administer and maintain our relationship with your organization. In some instances, we may collect certain background or screening information to the extent needed and in accordance with applicable law. We have a legitimate interest in administering our relationships with our suppliers and performing our contract with your organization.

Website Interactions

We use technology to monitor how you access and interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.

We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Web Logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

We have a legitimate interest in monitoring our networks and understand behavior patterns of visitors to our websites. Among other things, this allows us to improve our browse and shopping experiences.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

  • To identify you when you visit our Site
  • To provide products and services and to administer your account
  • To improve our services and product offerings
  • To streamline the checkout process
  • To conduct analytics
  • To respond to inquiries related to support or other requests
  • To send marketing and promotional materials, including information relating to our products, services, sales, or promotions
  • For internal administrative purposes, as well as to manage our relationships
  • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
  • To provide and maintain the functionality of our Site, including identifying and repairing errors or problems.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase we may collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our general interest in conducting our business.

Cookies and Other Information Collecting Technologies

In accordance with applicable law, we may use cookies, web beacons or other tracking technologies (collectively, “Cookies”) on our site. A cookie is a small amount of data that is transferred to visitors’ web browsers and/or stored on your device as you are browsing; they are processed and stored by your web browser.

We may use the following types of cookies on our Site:

Cookie Type

Description

Essential Cookies

These are cookies that our Site needs in order to function, and that enable you to move around and use the Site and features. Without these essential cookies, the Site will not perform as smoothly for you as we would like it to, and we may not be able to provide the Site or certain services or features you request. Examples of where these cookies are used include: to determine when you are signed in, to determine when your account has been inactive, and for other troubleshooting and security purposes.

Analytics Cookies

Analytics cookies allow us to understand more about how many visitors we have to our Online Services, how many times they visit us and how many times a user viewed specific pages within our Site. Although analytics cookies allow us to gather specific information about the Site that you visit and whether you have visited our Site multiple times, we cannot use them to find out details such as your name or address.

We may use the information collected through tracking technologies for several reasons, including:

  • To make our Site easier to use.
  • To gather metrics about how users interact with our Site.
  • For security reasons.

Disclosing of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

1.   Affiliates and Acquisitions. We may disclose information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also disclose information with that company, including at the negotiation stage.

2.  Other Disclosures with Your Consent. We may ask if you would like us to disclose your information with other unaffiliated third parties who are not described elsewhere in this policy.

3.  Compliance with Law or Other Legal Process. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

4.  Public Forums. Our Site may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.

5.  Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be disclosed to us and with them. Their use of your information is not governed by this privacy policy.

6.  Service Providers. We disclose your information with service providers. Among other things service providers may help us to administer our website, collect data for analysis purposes, conduct surveys, provide technical support, process payments, and assist in the fulfilment of orders.

Your Choices

Pursuant to applicable data protection law, you can make the following choices regarding your personal information:

  1. Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we disclose with third parties or affiliates for direct marketing.

  1. Changes To Your Personal Information. We rely on you to update and correct your personal information.  Our Site allows you to modify or delete your account profile.  If our website does not permit you to update or correct certain information, you contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law. 

3.   Deletion of Your Personal Information. You may request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

4.   Objection to Certain Processing.  You may object to our use or disclosure of your personal information by contacting us at the address described below.

5.  Promotional Emails. We send free newsletters, surveys, offers, and other promotional materials to you, as well as occasional targeted offers from third parties. You are automatically subscribed to these emails when you make a purchase or account with us (consent is obtained where legally required). You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.

6.   Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

7.  Revocation Of Consent.  If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

In order to process a request to access, modify, or delete your personal information, you can contact us at 1 (800) 843 8801 or info@hardinge.com.  We must be able to verify your identity to make sure you are the person about whom we have collected personal information or an authorized representative. Depending on the type of request, we may conduct the verification process by email or phone using information that matches our records. The information you must provide as part of the verification process may include: name, contact information (such as email address or phone number), relationship with us, and residency. We may also ask for additional information as needed based on your relationship with us. If you are a California resident, you may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must (1) provide that authorized agent written, signed, and notarized permission to submit such request, and (2) verify your own identity directly with us.

In some cases, we may limit or deny your requests to access, modify, or delete your information, or to revoke consent or object. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity.

How We Protect Personal Information

Protecting your personal information is important to us. While we work to protect your information, a breach may still happen. In the event of a breach that we are required by law to inform you of, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

If you choose to create an online account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Other Important Information

The following additional information relates to our privacy practices:

  • Transmission Of Information To Other Countries. As a multi-national company, we transmit information between and among our affiliates.  As a result your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country.  Nonetheless, we take appropriate measures for the cross-border transfer of personal information, including the use of Standard Contractual Clauses or other mechanisms as required by applicable law.  By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.
  • Third Party Applications/Websites.  Our website may include links to websites or applications that are owned or operated by third parties. Please note that any personal information that you provide to such third parties will be governed by their privacy policies, and we have no control over or responsibility for their privacy practices. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or disclosed prior to providing any personal information. 
  • Changes to This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
  • Information for California Residents. California law indicates that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of information that we collect and disclose here. Please note that because this list is comprehensive it may refer to types of information that we disclose about people other than yourself. If you would like more information concerning the categories of personal information (if any) we disclose with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the “Contact Information” section below. We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.

Contact Information

If you have any questions about our privacy or security practices, please contact us at the appropriate address below.

If you are located in the US or Canada, please contact us at:

79 West Paces Ferry Road
2nd Floor
Atlanta, GA, 30305

Email: info@hardinge.com

Phone: 1-800-843-8801

If you are located in Europe, please contact us at:

Grinding
L. Kellenberger & Co. AG
Heiligkreuzstrasse 28
9008 St. Gallen
Email:  info@kellenberger.net

Phone: 41 71 242 91 11
 

Turning & Milling
Hardinge GmbH
Europark Fichtenhain A 13c
47807 Krefeld
Deutschland
+49 2151 496490
info@hardinge-gmbh.de

If you are located in Asia, please contact us at: 

Hardinge Machine Shanghai Co., Ltd.
1388 EAST KANGQIAO
Pudong Shanghai

+86 21 38108686
 

If you are not satisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority.

Effective Date:  December 1, 2021

Last Updated:   October 4, 2022